Privacy Policy

1 Introduction

UnitedLane ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chauffeur services or visit our website.

We are registered in Scotland and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not use our services.

2 Data We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our services.

Information You Provide:

Contact Information: Name, email address, phone number, postal address
Booking Details: Pick-up and drop-off locations, dates, times, passenger numbers
Payment Information: Credit/debit card details (processed securely via our payment provider)
Communication: Messages you send to us, feedback, and reviews
Account Information: Username, password (encrypted), profile preferences

Information Collected Automatically:

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on site, click patterns
Location Data: GPS data when you use our booking features (with your consent)
Cookies: See our Cookies section below

3 How We Use Your Data

We use the information we collect for the following purposes:

Purpose	Legal Basis
To provide and manage our chauffeur services	Contract performance
To process payments	Contract performance
To communicate with you about bookings	Contract performance
To send promotional communications (with consent)	Consent
To improve our services	Legitimate interest
To comply with legal obligations	Legal obligation
To prevent fraud and ensure security	Legitimate interest

4 Data Sharing

We do not sell your personal information. We may share your data with:

Our Chauffeurs: To fulfil your booking (limited to booking details only)
Payment Processors: To process secure payments (e.g., Stripe)
Service Providers: Who assist in operating our business (hosting, email, analytics)
Legal Authorities: When required by law or to protect our rights

All third parties are required to maintain the confidentiality and security of your personal information.

5 Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

SSL/TLS encryption for data transmission
Encrypted password storage
Regular security assessments
Access controls and authentication
Secure data storage with backups

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

6 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Booking Records: 7 years (for legal and accounting purposes)
Account Information: Until you request deletion
Marketing Preferences: Until you withdraw consent
Website Analytics: 26 months

7 Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details below. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8 Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

Essential Cookies: Required for the website to function (e.g., session management)
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9 Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@unitedlane.co.uk
Phone: +44 131 000 0000
Address: Edinburgh, UK

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

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